Francesco Caglioti

PHP/Symfony backend of the business customer management platform. Agile (Scrum, Kanban).

• Co-designed a new multi-tenant billing service in Go with the backend team: scoped the MVP, wrote the first lines of code, currently one of its two active developers.
• Built the complaints management system end to end: customers now open investigation cases from their own account area without calling customer care, which in turn gets full visibility on case progress.
• Rewrote the mock server for external services (billing, network line provisioning): a Docker service that intercepts partner API calls and optionally proxies them. Used by the whole backend, frontend and QA team, it removed our dependency on partner development environments for staging tests.
• Introduced PHPStan and PHP CS Fixer into the main project’s GitLab CI pipelines, moving static analysis and code style from manual review to automated checks on every merge request.
• REST API development with Symfony and API Platform, event queues with Messenger, unit and functional tests (PHPUnit) on every new feature; migrated address lookup APIs from a legacy Elasticsearch system to centralised services.

In-house ERP/CRM for small and medium businesses (PHP 5.6), integrated with Microarea Mago ERP via direct database access and XML APIs. Around 50 customers, each with a dedicated on-premise or managed installation.

• Rebuilt the e-commerce module from scratch, single-handedly, with several integrated channels (Amazon, eBay, Shopify, PrestaShop and others): replaced runtime data conversion with normalisation at ingestion into a canonical JSON format shared across all platforms. Order list load time went from roughly 2 minutes to under 5 seconds.
• Designed the module configuration layer: SKU mapping between storefront and ERP, and handling of bundle SKUs. Also wrote the PrestaShop connector installed on the customer side.
• Introduced version control in a team that worked without it, developing over SSH on one shared server; later moved development to isolated local Docker environments.
• Wrote the remote module update script for customer installations, removing manual deployment work on each environment.
• Designed and delivered 3 bespoke applications for customers with non-standard needs, working full stack on my own (Laravel, Vue.js, PrimeVue): requirements gathering with the client, interface design, frontend and backend development, and final acceptance checks.
• Built a configurable automated email module for leads (reminders, appointments) using the Office 365 Microsoft Graph API. CentOS server administration, cron jobs and production troubleshooting.

Teaching assistant, Computer Technologies — Puecher-Olivetti technical high school, Rho (Mar – Jun 2021) · ServiceNow administrator, Blue IT (Sep 2021 – Jan 2022): workflow configuration, user management, first scripting · Customer service and technical support (Amazon; Sielte for Vodafone) · Startup in the security and risk-management sector.

Fleet, driver, warehouse and shipment management for logistics companies. Multi-tenant data isolation on a shared database, implemented without third-party packages: automatic global scopes on models, per-request tenant context, tenant impersonation for support, UUID identifiers and automated cross-tenant isolation tests. Architecture written up here.